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Shipping & Returns

Shipping

All orders are shipped via NZ Couriers.

We aim to ship goods within one to two working days. Orders placed and completed before 3:30pm are usually shipped the same day (excluding weekends and public holidays). If an item is not in stock, we will advise you. Tech City cannot be held responsible for any delays caused by couriers which are unfortunately out of our control.

NZ Couriers target delivery is next working day. Please note that deliveries to some rural and remote areas may take a day or two longer.

Returns

Faulty Products

A Return Authorisation Number (RAN) must be obtained from us before returning any item. Returns made without an authorised RAN will NOT be accepted.

Please contact us if you believe that the product you have received is faulty. It is quite possible that we maybe able to assist you in rectifying the problem without the need of replacement. If the product is found to be faulty, a replacement will be sent to you upon receipt of the returned goods. The consumers guarantees Act 1993 shall not apply if the products purchased are for business purposes. In no event shall Tech City's liability exceed the purchase price of the goods that are the subject matter of any claim.

Incorrect Products Supplied

A request to return goods incorrectly supplied must be made within 7 days of purchase. Should we send you the wrong product, a replacement will be sent to you upon receipt of the returned goods. Instructions will be supplied regarding the method of return. Tech City will cover all courier costs.

Incorrect Products Ordered/Requests For Exchange

A request to return goods incorrectly ordered and requests for exchange must be made within 7 days of purchase. Should you order the wrong product, a replacement will be sent to you upon receipt of the returned goods. Goods must be returned in original condition, unopened, complete with undamaged retail packaging. Products cannot be returned if opened. You will be responsible for all courier costs for the return and redelivery of goods. Instructions will be supplied regarding the method of return. An administration fee of up to 15% may also be charged.

No requests for exchange/credit will be considered following 7 days from the date of purchase.

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